TESTFLIGHT: The requested app is not available or doesn t exist

App Store Distribution & Marketing TestFlight App Store

MemberClass OP

Created Mar ’25

Replies 16

Boosts 8

Views 1.2k

Participants 17

Hello,

I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones.

I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone.

Points to consider:

The app runs perfectly on the Emulator.
All my terms and agreements with Apple are up to date.
I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt.

I can send my app to the internal testers, but when I click download, the following message appears:

Could not install [APP NAME]. The requested App is not available or doesn't exist.

I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers.

Has anyone experienced this and resolved it?

Boost

Jonas_G OP

23h

Is it common for Apple to have such a poor response like this? I’ve opened two cases, the first one over two weeks ago, and I still haven’t received a reply, and I seem to be far from alone in experiencing this issue.

This is the first app I’m submitting to Apple, so it’s possible that I’ve done something wrong. But in that case, I would really appreciate being told what I’ve done wrong so I can fix it.