Apple Developer Program

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Create and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.

Apple Developer Program Documentation

Posts under Apple Developer Program subtopic

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Unable to Contact Support While My Apple Developer Enrollment Is Under Review.
I am trying to enroll my company in the Apple Developer Program. My enrollment status shows as “Under Review,” and I received instructions to contact Apple to continue enrollment. However, when I attempt to submit a support request, I got: "This email address isn’t valid. To update your email address." I can't submit Contact Apple Developer Support Online ticket, I got "This email address isn’t valid. To update your email address.". And I cannot change my email. Even tho, my email is correct and used for Apple Business Account. I try calling Contact Apple Support - Apple Support, but they can't help me, They are only technical support for devices. Email is used for Apple Business Account only. How can I continue enrollment?
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0
230
Oct ’25
Unable to renew the Apple Developer membership.
Hello. I have already completed the renewal payment on Aug. 8 and the payment is currently in good standing. Please review my situation below: My app has been taken down due to membership expiration. I already renewed on Aug. 8, and the payment went through without issues. I cannot renew. Even when accessing with the owner account, the membership button does not appear — only four buttons (Tools and Resources, Profile, Emails, Agreements) are visible. If I press “Enroll today” as the only option, it moves to a screen saying “Your Apple Account is already associated with the Account Holder of a membership.” and I cannot enroll. Thank you.
0
0
153
Sep ’25
Unable to renew the Apple Developer membership.
Hello. I have already completed the renewal payment on Aug. 8 and the payment is currently in good standing. Please review my situation below: My app has been taken down due to membership expiration. I already renewed on Aug. 8, and the payment went through without issues. I cannot renew. Even when accessing with the owner account, the membership button does not appear — only four buttons (Tools and Resources, Profile, Emails, Agreements) are visible. If I press “Enroll today” as the only option, it moves to a screen saying “Your Apple Account is already associated with the Account Holder of a membership.” and I cannot enroll. Thank you.
0
0
118
Sep ’25
I completed the enrollment for my company in 2024
Hi! I completed the enrollment for my company on April 22, 2024. And since then we have successfully placed our application in the Store and continue to work on it. On March 27, 2025, I needed to renew my participation in the Apple Developer Program and I did it successfully - I received a confirmation letter from you. However, later I discovered that my order was canceled and now, when I go to developer.applе.com, I am offered to go through the enrollment procedure! I'm confused! It is not clear what to do in such a situation?! I will be grateful for any help!
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0
96
May ’25
Apple Developer Program Account Review Delays
I am posting here to express my significant concern regarding the excessive time my Apple Developer Program account application has been held under review. It has now been over a month. This application is for a non-profit church service app. I have provided every single piece of documentation requested—and then some. It honestly feels like I've submitted enough information that if they asked for the original blueprint of the church building, I could hand that over too. The entire process is currently stalled, preventing a service-oriented application from being deployed and ultimately hindering our outreach efforts. Has anyone else experienced a review period this long for a clear-cut non-profit application? More directly, to the Apple Developer Team: What is the current expected timeframe for approval, and why is this particular application still pending after more than 30 days, despite comprehensive documentation? This delay is beyond frustrating and needs an immediate resolution.
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0
123
Oct ’25
Payment for developer account not approved
I have made a payment the the Apple developer program from my credit card, I have contacted my bank and they have confirmed that they payment has gone off and all that is left is for Apple to 'bank the payment' on their side but Apple isn't actioning this. I have emailed support numerous times but all I get is an automatic reply acknowledging the email but nothing else, what do I do now, is there any other email or phone number I can contact them on. I'm not from the US
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59
Sep ’25
Help! Free to paid dev account
I’m very new to mobile app development but not new to application development in general. I’m close to completing my first app and really excited to get things moving along and then hit a major roadblock and am at my wits end with this. I currently have a free account and have been testing on my own phone. I’m ready to move to TestFlight so went to enroll in the paid program and it just says can’t do so at this time. I sent support an email and they said it’s because they can’t identify me. I called and they told me the same thing and that there is literally nothing that can be done. I tried to create a new Apple ID and figured I’d just use it for the dev work I want to do but I can’t even create a new ID. I did have Family Sharing setup with myself as the organize and removed myself from that to ensure nothing was preventing identification. Still nothing. I can’t possibly be the only one that has gone through this. Frustrated is an understatement and getting this app out was really going to be such a big deal for me. So disappointed. Any suggestions?
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0
81
May ’25
Getting 401 Unauthenticated when calling StoreKit In-App API with JWT
Hello, I am trying to call the StoreKit In-App API, but I am consistently receiving a 401 Unauthenticated error. Here is what I have done so far: JWT creation (via https://jwt.io): Header: { "alg": "ES256", "kid": "**********", "typ": "JWT" } Payload: { "iss": "********-e662-43d2-be42-012d0138ce39", "aud": "appstoreconnect-v1", "iat": 1757389187, "exp": 1757390987 } Private Key (.p8): -----BEGIN PRIVATE KEY----- -----END PRIVATE KEY----- Algorithm used: ES256 This generates the JWT successfully. API Call: I then include the JWT in the request header as follows: Authorization: Bearer ************ Endpoint: https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/2000001003740262 Response: Status: 401 Unauthenticated Request ID: S3KCYHDVRMDKUT3TZVTY3QRRWM.0.0 Has anyone else faced this issue? Is there something incorrect with how I’m generating the JWT (e.g., iat/exp values, formatting, or encoding)? Do I need to generate separate keys for Sandbox and Production, or is the same key valid for both? Any guidance would be appreciated. Thanks in advance!
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1
185
Sep ’25
Unable to Complete Apple Developer Enrollment – Account Issue
Dear Apple Developer Support Team, I am experiencing an issue when trying to enroll in the Apple Developer Program with my Apple ID . When I click “Join the Apple Developer Program,” a message appears stating: “Your account may have an issue. You need to resolve it before you can continue the enrollment process.” I have already contacted Apple Support multiple times in China, but the issue has not been resolved after several weeks. This is preventing us from completing the registration and moving forward with our app development. Could you please help us: Identify the specific issue with this account. Provide the steps required to resolve it. Expedite the process, as this delay is significantly affecting our business. Account details: Apple ID Region: China Mainland Enrollment type: Company/Organization We would greatly appreciate your assistance and a timely resolution. Please let us know if you require any additional documents or verification. Thank you for your support. Best regards,
0
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69
Sep ’25
Assistance with Capturing WebView Snapshot in Broadcast Upload Extension Without Adding to View Hierarchy
Hello, I am currently developing a game streaming application using ReplayKit and Broadcast Upload Extension. I would like to ask for your assistance regarding capturing snapshots of a WKWebView in the upload extension without adding it to a visible view hierarchy. From my understanding, calling takeSnapshot(with:) on a WKWebView that is not added to the view hierarchy generally works for simple web pages. However, when it comes to more complex web content — such as animations or WebGL — the snapshot returns a blank or static image. I believe this is because rendering such content requires access to the GPU, which is not fully available when the web view is off-screen. That said, I’ve observed that certain apps are able to capture live animated web content inside their broadcast upload extensions, even when the main app is terminated. This suggests that the snapshot is not being generated by the main app or from a remote server — especially since the network activity confirms the content is served locally (via localhost or local IP). Given this, I believe there must be a way to achieve GPU-accelerated rendering for WKWebView directly within the upload extension context, without attaching it to the app's UI. I would greatly appreciate any guidance, APIs, or recommended techniques that could help me achieve this behavior correctly and within system limitations. Thank you in advance for your support. I look forward to your advice. Warm regards,
0
0
108
Jun ’25
Delay beyond 75 days - Apple Developer Program Enrolment for non-profit
Applied to the developer program with the waiver for a non-profit that I'm associated with. Application process was initiated on July 4th 2025 and have followed up multiple times since to get an update or clarity on timelines. We have a DUNS number. We are a registered NON PROFIT in INDIA and have the relevant documentation as required by them. We have submitted all of these documents at least twice for review but there's no update from Apple's end. Anyone have any recourse for escalation?
0
0
97
Sep ’25
Enrollment not processing
I already enrolled and paid for the developer program but on the main developer page it still says "Join the Apple Developer Program" with a button to "Enroll Today" but when I click on it, it redirects me to a page that says "Sorry, you can’t enroll at this time. Your Apple Account is already associated with the Account Holder of a membership." I tried to speak to apple support about it at least a dozen times and they give me no reasonings or anything as to what the issue is and why I'm not able to get past this error. Every time I ask them for any update or an estimate on when I will even get an update, they just say they can't provide any information.
0
0
112
Jun ’25
Updated my iPhone--now none of my testflight builds appear! Please help!
I am a recently joined developer. However, I have 5 app builds, and 3 are in live in the App Store. I recently updated from iPhone 13 mini to iPhone 16e. I am logged into iCloud with my personal Apple ID, but in media & purchases, I am logged in with my Apple dev ID (email has my company domain). For some reason, only my oldest app build is visible in testflight on my iPhone. Logging in on MacBook, I see all 5 apps and current builds. Under testflight tab there, the correct group with my email (same as developer account ID) is listed as invited. Yet, none are visible in my iPhone testflight. Clicking on the invite email gives "Couldn't Load App This invitation cannot be accepted because your Apple Account, (redacted) has already been associated to this app." Does anyone, please, have any advice???
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125
Aug ’25
Issue when apps are not available
Hi anybody else experiencing or have experienced issues to renew membership? My company's app is no longer available in the app store for the users to download and update. If someone can help me it would be greatly appreciated as I have reached out a few times to apple and after a few days the issue still exists, affecting my job and company operations. Below are the issues we are facing if anybody knows how to solve it: Account was deprecated We managed to access the developer website, also the appstoreconnect website, but so far all apps are not yet available in the store. Thank you for any help.
0
0
51
Jun ’25
Unable to Contact Support While My Apple Developer Enrollment Is Under Review.
I am trying to enroll my company in the Apple Developer Program. My enrollment status shows as “Under Review,” and I received instructions to contact Apple to continue enrollment. However, when I attempt to submit a support request, I got: "This email address isn’t valid. To update your email address." I can't submit Contact Apple Developer Support Online ticket, I got "This email address isn’t valid. To update your email address.". And I cannot change my email. Even tho, my email is correct and used for Apple Business Account. I try calling Contact Apple Support - Apple Support, but they can't help me, They are only technical support for devices. Email is used for Apple Business Account only. How can I continue enrollment?
Replies
0
Boosts
0
Views
230
Activity
Oct ’25
IOS 26 Beta 2 battery %1
I have an iPhone 11 phone. I installed Beta 2. I installed Beta 1. In both beta, my battery comes as 1%. And I can use the phone. As a solution, I have to go back to version 18.5. Is this problem solved in the new beta?
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0
Boosts
0
Views
336
Activity
Jul ’25
Unable to renew the Apple Developer membership.
Hello. I have already completed the renewal payment on Aug. 8 and the payment is currently in good standing. Please review my situation below: My app has been taken down due to membership expiration. I already renewed on Aug. 8, and the payment went through without issues. I cannot renew. Even when accessing with the owner account, the membership button does not appear — only four buttons (Tools and Resources, Profile, Emails, Agreements) are visible. If I press “Enroll today” as the only option, it moves to a screen saying “Your Apple Account is already associated with the Account Holder of a membership.” and I cannot enroll. Thank you.
Replies
0
Boosts
0
Views
153
Activity
Sep ’25
AppID -> Associated Domains field not showing. Not able to add domains.
Hello all, I created an AppID. Selected "Associated Domains". Selected "MusicKit". I need to add my domains but do not see an option where to add the domains. Any ideas? Thanks in advance.
Replies
0
Boosts
0
Views
128
Activity
Jul ’25
Unable to renew the Apple Developer membership.
Hello. I have already completed the renewal payment on Aug. 8 and the payment is currently in good standing. Please review my situation below: My app has been taken down due to membership expiration. I already renewed on Aug. 8, and the payment went through without issues. I cannot renew. Even when accessing with the owner account, the membership button does not appear — only four buttons (Tools and Resources, Profile, Emails, Agreements) are visible. If I press “Enroll today” as the only option, it moves to a screen saying “Your Apple Account is already associated with the Account Holder of a membership.” and I cannot enroll. Thank you.
Replies
0
Boosts
0
Views
118
Activity
Sep ’25
Enroll Issue
We are unable to process your request. An unknown error occurred.
Replies
0
Boosts
0
Views
124
Activity
Jul ’25
Track monitoring of specific website
Hi, I want to track users screen time on websites. I want to track monitoring of specific website for that user will enter URL , we want to start monitoring and shield after threshold reached. but DeviceActivityEvent doesn't allow to enter specific URL domain for monitoring . How should I do monitoring then ?
Replies
0
Boosts
0
Views
80
Activity
Apr ’25
I completed the enrollment for my company in 2024
Hi! I completed the enrollment for my company on April 22, 2024. And since then we have successfully placed our application in the Store and continue to work on it. On March 27, 2025, I needed to renew my participation in the Apple Developer Program and I did it successfully - I received a confirmation letter from you. However, later I discovered that my order was canceled and now, when I go to developer.applе.com, I am offered to go through the enrollment procedure! I'm confused! It is not clear what to do in such a situation?! I will be grateful for any help!
Replies
0
Boosts
0
Views
96
Activity
May ’25
Apple Developer Program Account Review Delays
I am posting here to express my significant concern regarding the excessive time my Apple Developer Program account application has been held under review. It has now been over a month. This application is for a non-profit church service app. I have provided every single piece of documentation requested—and then some. It honestly feels like I've submitted enough information that if they asked for the original blueprint of the church building, I could hand that over too. The entire process is currently stalled, preventing a service-oriented application from being deployed and ultimately hindering our outreach efforts. Has anyone else experienced a review period this long for a clear-cut non-profit application? More directly, to the Apple Developer Team: What is the current expected timeframe for approval, and why is this particular application still pending after more than 30 days, despite comprehensive documentation? This delay is beyond frustrating and needs an immediate resolution.
Replies
0
Boosts
0
Views
123
Activity
Oct ’25
Payment for developer account not approved
I have made a payment the the Apple developer program from my credit card, I have contacted my bank and they have confirmed that they payment has gone off and all that is left is for Apple to 'bank the payment' on their side but Apple isn't actioning this. I have emailed support numerous times but all I get is an automatic reply acknowledging the email but nothing else, what do I do now, is there any other email or phone number I can contact them on. I'm not from the US
Replies
0
Boosts
0
Views
59
Activity
Sep ’25
ENROLLMENT REVIEW
How long does it usually take to enroll my company in the Apple Development Program? I am still waiting for my enrollment to be processed, its 3 weeks has been passed, still Waiting. CASE ID 102570050739.
Replies
0
Boosts
0
Views
42
Activity
Apr ’25
Help! Free to paid dev account
I’m very new to mobile app development but not new to application development in general. I’m close to completing my first app and really excited to get things moving along and then hit a major roadblock and am at my wits end with this. I currently have a free account and have been testing on my own phone. I’m ready to move to TestFlight so went to enroll in the paid program and it just says can’t do so at this time. I sent support an email and they said it’s because they can’t identify me. I called and they told me the same thing and that there is literally nothing that can be done. I tried to create a new Apple ID and figured I’d just use it for the dev work I want to do but I can’t even create a new ID. I did have Family Sharing setup with myself as the organize and removed myself from that to ensure nothing was preventing identification. Still nothing. I can’t possibly be the only one that has gone through this. Frustrated is an understatement and getting this app out was really going to be such a big deal for me. So disappointed. Any suggestions?
Replies
0
Boosts
0
Views
81
Activity
May ’25
Getting 401 Unauthenticated when calling StoreKit In-App API with JWT
Hello, I am trying to call the StoreKit In-App API, but I am consistently receiving a 401 Unauthenticated error. Here is what I have done so far: JWT creation (via https://jwt.io): Header: { "alg": "ES256", "kid": "**********", "typ": "JWT" } Payload: { "iss": "********-e662-43d2-be42-012d0138ce39", "aud": "appstoreconnect-v1", "iat": 1757389187, "exp": 1757390987 } Private Key (.p8): -----BEGIN PRIVATE KEY----- -----END PRIVATE KEY----- Algorithm used: ES256 This generates the JWT successfully. API Call: I then include the JWT in the request header as follows: Authorization: Bearer ************ Endpoint: https://api.storekit-sandbox.itunes.apple.com/inApps/v1/transactions/2000001003740262 Response: Status: 401 Unauthenticated Request ID: S3KCYHDVRMDKUT3TZVTY3QRRWM.0.0 Has anyone else faced this issue? Is there something incorrect with how I’m generating the JWT (e.g., iat/exp values, formatting, or encoding)? Do I need to generate separate keys for Sandbox and Production, or is the same key valid for both? Any guidance would be appreciated. Thanks in advance!
Replies
0
Boosts
1
Views
185
Activity
Sep ’25
iPhone 16 pro camera button slider not working for zoom.
Today I opened the camera using the camera button and noticed that when I tried to zoom in the slider button was not responding. Not sure if it’s related to iOS 26 beta which I have installed. Forced restarted the phone and the phone case is not covering the button. Thank you in advance for your help.
Replies
0
Boosts
0
Views
348
Activity
Aug ’25
Unable to Complete Apple Developer Enrollment – Account Issue
Dear Apple Developer Support Team, I am experiencing an issue when trying to enroll in the Apple Developer Program with my Apple ID . When I click “Join the Apple Developer Program,” a message appears stating: “Your account may have an issue. You need to resolve it before you can continue the enrollment process.” I have already contacted Apple Support multiple times in China, but the issue has not been resolved after several weeks. This is preventing us from completing the registration and moving forward with our app development. Could you please help us: Identify the specific issue with this account. Provide the steps required to resolve it. Expedite the process, as this delay is significantly affecting our business. Account details: Apple ID Region: China Mainland Enrollment type: Company/Organization We would greatly appreciate your assistance and a timely resolution. Please let us know if you require any additional documents or verification. Thank you for your support. Best regards,
Replies
0
Boosts
0
Views
69
Activity
Sep ’25
Assistance with Capturing WebView Snapshot in Broadcast Upload Extension Without Adding to View Hierarchy
Hello, I am currently developing a game streaming application using ReplayKit and Broadcast Upload Extension. I would like to ask for your assistance regarding capturing snapshots of a WKWebView in the upload extension without adding it to a visible view hierarchy. From my understanding, calling takeSnapshot(with:) on a WKWebView that is not added to the view hierarchy generally works for simple web pages. However, when it comes to more complex web content — such as animations or WebGL — the snapshot returns a blank or static image. I believe this is because rendering such content requires access to the GPU, which is not fully available when the web view is off-screen. That said, I’ve observed that certain apps are able to capture live animated web content inside their broadcast upload extensions, even when the main app is terminated. This suggests that the snapshot is not being generated by the main app or from a remote server — especially since the network activity confirms the content is served locally (via localhost or local IP). Given this, I believe there must be a way to achieve GPU-accelerated rendering for WKWebView directly within the upload extension context, without attaching it to the app's UI. I would greatly appreciate any guidance, APIs, or recommended techniques that could help me achieve this behavior correctly and within system limitations. Thank you in advance for your support. I look forward to your advice. Warm regards,
Replies
0
Boosts
0
Views
108
Activity
Jun ’25
Delay beyond 75 days - Apple Developer Program Enrolment for non-profit
Applied to the developer program with the waiver for a non-profit that I'm associated with. Application process was initiated on July 4th 2025 and have followed up multiple times since to get an update or clarity on timelines. We have a DUNS number. We are a registered NON PROFIT in INDIA and have the relevant documentation as required by them. We have submitted all of these documents at least twice for review but there's no update from Apple's end. Anyone have any recourse for escalation?
Replies
0
Boosts
0
Views
97
Activity
Sep ’25
Enrollment not processing
I already enrolled and paid for the developer program but on the main developer page it still says "Join the Apple Developer Program" with a button to "Enroll Today" but when I click on it, it redirects me to a page that says "Sorry, you can’t enroll at this time. Your Apple Account is already associated with the Account Holder of a membership." I tried to speak to apple support about it at least a dozen times and they give me no reasonings or anything as to what the issue is and why I'm not able to get past this error. Every time I ask them for any update or an estimate on when I will even get an update, they just say they can't provide any information.
Replies
0
Boosts
0
Views
112
Activity
Jun ’25
Updated my iPhone--now none of my testflight builds appear! Please help!
I am a recently joined developer. However, I have 5 app builds, and 3 are in live in the App Store. I recently updated from iPhone 13 mini to iPhone 16e. I am logged into iCloud with my personal Apple ID, but in media & purchases, I am logged in with my Apple dev ID (email has my company domain). For some reason, only my oldest app build is visible in testflight on my iPhone. Logging in on MacBook, I see all 5 apps and current builds. Under testflight tab there, the correct group with my email (same as developer account ID) is listed as invited. Yet, none are visible in my iPhone testflight. Clicking on the invite email gives "Couldn't Load App This invitation cannot be accepted because your Apple Account, (redacted) has already been associated to this app." Does anyone, please, have any advice???
Replies
0
Boosts
0
Views
125
Activity
Aug ’25
Issue when apps are not available
Hi anybody else experiencing or have experienced issues to renew membership? My company's app is no longer available in the app store for the users to download and update. If someone can help me it would be greatly appreciated as I have reached out a few times to apple and after a few days the issue still exists, affecting my job and company operations. Below are the issues we are facing if anybody knows how to solve it: Account was deprecated We managed to access the developer website, also the appstoreconnect website, but so far all apps are not yet available in the store. Thank you for any help.
Replies
0
Boosts
0
Views
51
Activity
Jun ’25