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Support in-app purchases and interactions with the App Store using StoreKit.

StoreKit Documentation

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IAP receipt validation fails with status code: 21002
I have implemented IAP. The purchases are successful. The refresh receipt is working fine, which then calls the requestDidFinish(_ request: SKRequest) delegate. I'm fetching the receipt url through 'Bundle.main.appStoreReceiptURL'. When I convert the receipt data in base64 string and send it to app store's sandbox api and try to validate the receipt, it fails giving status code : 21002.
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243
Aug ’25
Transaction.currentEntitlements failing every time
I am shown as being subscribed to our service in the Subscriptions list in settings yet when going to the Storekit2 page in my app it shows me as NOT being subscribed and is unresponsive. I select Restore Subscription, that grays briefly, asks for a password, then returns to blue and nothing else happens. Bouncing back and forth between monthly and yearly likewise gives no response. The Transaction.currentEntitlements seems to be empty so it thinks the user is not subscribed. I have unsubscribed, and resubscribed via the Settings page to no avail.
2
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90
Apr ’25
StoreKit 2 – IAP Subscriptions Not Appearing in Sandbox
I am experiencing an issue with my iOS app where StoreKit 2 in-app subscriptions are not appearing when using Product.products(for:). I have done all the necessary configurations, but the products still return an empty array ([]). Here are the details of my setup: • App ID / Bundle ID: com.tstore.vocabely • Product IDs: • com.tstore.vocabely.base • com.tstore.vocabely.pro • com.tstore.vocabely.ultimate • Paid Apps Agreement: Active • IAP Status in App Store Connect: Ready to Submit / Approved • Testing Environment: • Device: iPhone (real device) • iOS Version: [insert your iOS version] • Xcode Version: [insert your Xcode version] • Sandbox Tester Account used • Code Snippet: Using Product.products(for: productIDs) in StoreKitManager to fetch products I have verified: • Product IDs match exactly with App Store Connect • Paid Apps Agreement is Active • Using a real device, not a simulator • Sandbox account is properly signed in Despite all of this, fetchProducts() still returns an empty array. Could you please assist me in troubleshooting why my subscriptions are not appearing in the Sandbox environment? Thank you for your support.
2
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134
Aug ’25
[macOS] AppTransaction questions (internet connection requirement)
Hello, I hope to find out more about how AppTransaction works on macOS, specifically about its internet connection requirements: if I use this to validate that the app is a legit purchase from the Mac App Store, I would not want it to have an always-on requirement just to validate. Does AppTransaction require the user to always be online for AppTransaction.shared ? When an app is downloaded from the Mac App Store, is the data needed for AppTransaction automatically embedded during that download, or is that data downloaded upon first launch of the app, therefore requiring an internet connection at launch time? Once the data/receipt has been downloaded by AppTransaction, is it cached until the app's next update, or is it cleared at some time during the version's life and needs to be re-downloaded, therefore requiring an internet connection at launch? Where is that receipt/data stored? Also, if you don't mind me sneaking in this non-related but sort of related question, in terms of receipt validation: Does macOS Sequoia's MAC address rotation feature affect receipt validation in any way when using IOKit? Thank you kindly, – Matthias
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654
Apr ’25
Why does AppStore.requestReview(in:) require NSViewController Parameter?
Looking to update one of my apps that uses SKStoreReviewController +requestReview (deprecated) to AppStore.requestReview(in:) umm...I have a few of questions... Why is an NSViewController parameter required? It's really not so uncommon for an AppKit app to just use NSWindowController with a window that does not use NSViewController... It should be possible to present the review request in a standalone alert (attached to a window is preferred IMO but it still should be possible to ask in separate window). 3)...why Swift..(err nevermind) Ideally: AppStore requestReview should take a NSWindow parameter but that parameter should be optional. If nil the request should be presented in a standalone window (like an alert). If non nil..present as a sheet on the window. Why a view controller? Maybe I'm missing something.
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179
Oct ’25
StoreKit 2: Product.purchase() returns StoreKitError (2) when canceling "Pending Downgrade" in Production ONLY
Environment OS: iOS 26.2 ~ 26.3 SDK: Xcode 16.4 (Target: iOS 17.6) Framework: StoreKit 2 Environment: Production (Cannot reproduce in Sandbox or Xcode Configuration) Issue Description We are encountering a critical purchase failure that occurs exclusively in the Production environment. When a user who has a "Pending Downgrade" (scheduled for the next renewal date) attempts to re-purchase their current higher-tier product to cancel the downgrade, StoreKit 2 returns an error. Steps to Reproduce User is currently on "Product A" (Higher Tier). User schedules a downgrade to "Product B" (Lower Tier). The status changes to "Pending Downgrade". User attempts to purchase "Product A" again via Product.purchase(). The system purchase sheet appears, and the user confirms the purchase. Immediately after authentication, a system alert from StoreKit appears saying: "Cannot process request at this time. Please try again later." (現在リクエストを一時的に処理できません。しばらくしてからもう一度お試しください。) After dismissing the alert, the app receives StoreKitError code 2 (unknown) with the localized message: "Request could not be completed" (リクエストを完了できません). Technical Observations Transaction.currentEntitlements: Does not change. App Store Server Notifications (V2): No notifications are sent to our server. Sandbox Behavior: Works perfectly. Re-purchasing Product A successfully cancels the downgrade and the subscription remains at the Higher Tier. AppStore.sync(): Running a manual sync does not resolve the pending state after the error. Question Since we cannot debug production-level logs, we are stuck. Is this a known regression in the StoreKit 2 commerce engine regarding state synchronization for downgrades? Has anyone found a workaround for this specific scenario? Any insights would be greatly appreciated.
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1w
iOS misleading users with payment notification timing
I'm getting really frustrated with emails from my App users who believe they've been charged for a free in-app purchase when they haven't. My App offers many in-app purchases of digital items and I give 4 of these away for free to let users get comfortable with how it works in-app. Over the last couple of years I've had a steady increase in angry emails from users who accuse me of fraud by charging them for a free item. I couldn't figure out for a while what this was as they would leave a 1 star rating, delete the app and ignore my emails for more information. Recently I had someone a bit more patient engage and explain it to me. The purchase for some reason popped up on my notifications right when I bought the [Free Item in my app]. It was from a movie I bought and the bill was delayed. The timing of that notification is what is misleading users about the free in-app purchase. Can someone take note of this please and perhaps delay any payment notifications so they aren't sent when the in-app purchase is for FREE? Thanks!
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1k
Jun ’25
Unable to sign in to Sandbox Apple Account on Simulator
I am unable to sign in to a Sandbox Apple Account, where this issue occurs only via Simulator. Under Settings > Developer, I tap "Sign In" under Sandbox Apple Account. I enter my account credentials, and after bringing me back to the Developer page, the Sign In button briefly appears as disabled, before being re-enabled, without signing in to the account. (The account credentials are also recognized as correct, as I will receive an alert popup if incorrect.) See screenshots below: After signing in, Sign In button appears disabled... ... then is re-enabled without actually signing in to the account. I have now tried setting up multiple sandbox accounts via App Store Connect with various permutations (no confirmation of Apple Account email, confirming Apple Account email, logging in to iCloud and accepting terms of service), running different device simulators, running simulators on different Mac computers... none of which yield a different result. By contrast, I can sign in to the Sandbox Apple Account without issue on a physical device. The problem occurs only via Simulator.
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277
2w
StoreKit / react-native-iap: Payment deducted but transaction not delivered (E_CONNECTION_CLOSED) – India UPI payments
Hello, We are facing an issue with In-App Purchases (subscriptions) in two iOS apps built with React Native + react-native-iap. Issue Some users receive the error: E_CONNECTION_CLOSED during the purchase flow. However: The payment is successfully deducted via the App Store. The subscription appears in the user's Apple ID subscription list. But on our side: The app does not receive the StoreKit transaction callback No receipt or transaction ID is delivered Our backend cannot validate the purchase. Restore Purchases When affected users try Restore Purchases, StoreKit returns: No purchases found even though the subscription is visible in their Apple ID. Most affected users are from India, and many payments are made via UPI through App Store billing. Has anyone experienced a case where: the user is charged the subscription exists in Apple ID but StoreKit never returns the transaction or receipt? Any suggestions on how to recover these transactions would be greatly appreciated. Thanks!
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125
3w
Unable to enable eligibility for External Purchase Link APIs — seeking clarification
Hello, I am currently implementing External Purchase Link and External Purchase Custom Link and am encountering an issue where both ExternalPurchaseLink.canOpen and ExternalPurchaseCustomLink.isEligible always return false under all test conditions. I would like to confirm whether my setup is missing any required steps or whether this behavior is expected. Below are the details of my current environment and configuration: 🔧 1. Development Environment Xcode: 16.3, 16.4, 26.0 beta 4 Devices: iPhone running iOS 26.2 beta iPhone running iOS 16.7.12 macOS 15.5 (real device testing) Simulator iOS 18.0 Build Type: Local development build using a Developer Provisioning Profile Sandbox account signed in during testing 🔑 2. Entitlements (Developer site & Xcode) In Certificates → Identifiers → App ID, both capabilities are enabled: StoreKit External Purchase StoreKit External Purchase Link The .entitlements file in Xcode includes: com.apple.developer.storekit.external-purchase = YES com.apple.developer.storekit.external-purchase-link = YES The Provisioning Profile also contains both entitlements (confirmed via codesign -d --entitlements :-). 📄 3. Info.plist Configuration Both keys are configured with correct region codes according to documentation: SKExternalPurchase SKExternalPurchaseCustomLinkRegions 🌍 4. Test Storefront Device storefront verified as United States (US) or Portugal (PT) (US = target region for External Purchase Link, PT = EU region) But despite all the above configuration, both API calls consistently return false: ExternalPurchaseLink.canOpen // false ExternalPurchaseCustomLink.isEligible // false So I cannot proceed to testing the remaining flow (token retrieval, link opening, etc.) ------ Questions ------ ❓ Q1) Local Development Build Limitation Is it expected behavior that Developer-signed local builds always return canOpen = false / isEligible = false for External Purchase Link & Custom Link? Is there a technical or policy restriction that prevents eligibility in local dev builds? ❓ Q2) App Store Connect Configuration Requirement Are there mandatory App Store Connect settings (such as external purchase URLs, support URL, disclosures, or country configuration) that must be enabled before eligibility becomes true? Currently, no External Purchase Link or Custom Link menu is visible in my App Store Connect app settings. Is this menu only available after certain approvals or under specific conditions? ❓ Q3) TestFlight Requirement Do External Purchase Link and Custom Link only return eligibility = true on: TestFlight builds, or Distribution-signed builds? Or should eligibility also work on developer builds? Formal confirmation would be helpful. ❓ Q4) Developer Account Type Limitation We are using an Individual Developer Account (not Organization). Can Individual accounts fully request, test, and ship apps using: External Purchase Link External Purchase Custom Link Or are there limitations on account type? 🙏 Request We have completed all documented setup steps (Entitlements → Provisioning → Info.plist), but eligibility remains false, blocking feature validation. Please clarify which of the following is the cause: Local development builds do not support eligibility Missing App Store Connect configuration (not visible to us) Account type restriction Region rollout or entitlement approval requirement Any additional setup not documented publicly Thank you for your assistance.
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243
3w
App Store Server Notifications and API Client - Toggling Sandbox vs Production Environment
The documentation mentions the following: Verify your receipt first with the production URL; then verify with the sandbox URL if you receive a 21007 status code. This approach ensures you don’t have to switch between URLs while your app is in testing, in review by App Review, or live in the App Store. This way, you can use one server environment to handle both Sandbox and Production environments. It is necessary to pass App Review. However, I'm not manually hitting these URLs - I'm using Apple's libraries. Specifically, the environment is used in SignedDataVerifier and AppStoreServerAPIClient. (I can't link to these because, for some reason, the domain apple.github.io is not allowed. The documentation for these is only found there. You can find it quickly by searching these terms and the domain.) Here is how SignedDataVerifier is being used: const verifier = new SignedDataVerifier( appleRootCertificates, APPLE_ENABLE_ONLINE_CHECKS, APPLE_ENVIRONMENT, APPLE_BUNDLE_ID, APPLE_APP_ID ) const verifiedNotification: ResponseBodyV2DecodedPayload = await verifier.verifyAndDecodeNotification(signedPayload) if (!verifiedNotification) { // Failure return } Here is how AppStoreServerAPIClient is being used: const appStoreServerAPIClient = new AppStoreServerAPIClient( SIGNING_KEY, APPLE_IAP_KEY_ID, APPLE_IAP_ISSUER_ID, APPLE_BUNDLE_ID, APPLE_ENVIRONMENT ) const statusResponse: StatusResponse = await appStoreServerAPIClient.getAllSubscriptionStatuses(originalTransactionId, [Status.ACTIVE]) In the source code for SignedDataVerifier.verifyAndDecodeNotification, I can see that it throws a VerificationException(VerificationStatus.INVALID_ENVIRONMENT) error . So for SignedDataVerifier is it as simple as wrapping my code in a try/catch and checking that the error's status code is 21007? I'm unsure about this because if you scroll to the bottom of the linked source code file, you can see the enumeration VerificationStatus, but it's unclear if this member has a value of 21007. The source code for AppStoreServerAPIClient only says that it throws an APIException if a response could not be processed, so I'm not too sure about how to handle this one.
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966
Sep ’25
presentOfferCodeRedeemSheet Not showing product icon
Hi - Using storekit2 on ios26.2 and using presentOfferCodeRedeemSheet to allow users to leverage Offer Codes. The codes work (sandbox and production), however on the confirmation view that shows Redeem Special Offer, while my App Icon is properly displayed up top, the associated product subscription image is missing and I see a grey App Store image/icon instead. I do successfully see the associated subscription and pricing to the right. My subscription product images are already reviewed/approved and have been live for a number of weeks. I see this in Sandbox and Production (with a live customer sending me the phone screenshot). PS, my product icons/logos all show up successfully during normal checkout in sandbox/production, this only occurs on Offer Code Redemption views.
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97
3w
restoreCompletedTransactions not working on iOS 26
I use [[SKPaymentQueue defaultQueue] restoreCompletedTransactions]. Works on my App which is in the store (compiled pre-iOS 26). If I compile the same App now, same codebase with Xcode Version 26.0, restore does not work. Nothing happens. Tested on real device (iOS 26). Documentation says its deprecated, but my deployment target is iOS 12. Anyone has similar issues? Any recommendations?
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98
Sep ’25
StoreKit2 Coexistence Issues with Original StoreKit
Background: My app uses a third-party SDK for payments, and it uses Original StoreKit internally for IAP payments. Now I'm getting ready to migrate to StoreKit2, and during the transition, users may use either method to initiate payments, and there's no way to avoid the coexistence of StoreKit2 and Original StoreKit. Problem: When a user has an unfinished transaction, if the app is restarted, both StoreKit2 and Original StoreKit will receive a notification of the transaction: Original StoreKit's '-paymentQueue:updatedTransactions:' method StoreKit2's 'Transaction.updated' method resulting in duplicate calls to the shipping API. My current treatment is to only add '-paymentQueue:updatedTransactions:' to listen for unfinished transactions. Even if the user is using StoreKit2 to initiate the payment, if the transaction is not Finished, it will be fetched via this method after restarting the app to process this transaction. Is this approach feasible and are there any best practices for this scenario? To summarize: Is it feasible to fetch unfinished StoreKit2 transactions via Original StoreKit methods when StoreKit2 coexists with Original StoreKit? Is there a recommended way
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133
Mar ’26
StoreKit 2 Fails to Load Subscription Products
We are experiencing a critical issue where StoreKit 2 is returning empty products when using Product.products(for:), specifically on devices running iOS 18.4.

 This issue does not occur on iOS 18.3 or earlier.

 Steps:

 Created a subscription product (e.g. "upm1") in App Store Connect
 Confirmed the product is active, localised, and part of a valid subscription group
 Call the following Swift code using StoreKit 2:
 Task { do { let products = try await Product.products(for: ["upm1"]) print(products) } catch { print("Error: (error)") } } 4. Result: products is an empty list.

 This regression is blocking subscription testing on iOS 18.4. 

 Kindly someone please advise on a potential fix or workaround.
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288
Sep ’25
Sandbox offer codes not working in sandbox environment
I've been testing the offer code feature for my non consumable in app purchase using a sandbox account, with sandbox offer codes and in the sandbox environment. However, the codes don't appear to work despite everything being in the sandbox. Any idea what I'm missing?
Replies
2
Boosts
0
Views
143
Activity
Oct ’25
IAP receipt validation fails with status code: 21002
I have implemented IAP. The purchases are successful. The refresh receipt is working fine, which then calls the requestDidFinish(_ request: SKRequest) delegate. I'm fetching the receipt url through 'Bundle.main.appStoreReceiptURL'. When I convert the receipt data in base64 string and send it to app store's sandbox api and try to validate the receipt, it fails giving status code : 21002.
Replies
2
Boosts
0
Views
243
Activity
Aug ’25
Transaction.currentEntitlements failing every time
I am shown as being subscribed to our service in the Subscriptions list in settings yet when going to the Storekit2 page in my app it shows me as NOT being subscribed and is unresponsive. I select Restore Subscription, that grays briefly, asks for a password, then returns to blue and nothing else happens. Bouncing back and forth between monthly and yearly likewise gives no response. The Transaction.currentEntitlements seems to be empty so it thinks the user is not subscribed. I have unsubscribed, and resubscribed via the Settings page to no avail.
Replies
2
Boosts
0
Views
90
Activity
Apr ’25
StoreKit 2 – IAP Subscriptions Not Appearing in Sandbox
I am experiencing an issue with my iOS app where StoreKit 2 in-app subscriptions are not appearing when using Product.products(for:). I have done all the necessary configurations, but the products still return an empty array ([]). Here are the details of my setup: • App ID / Bundle ID: com.tstore.vocabely • Product IDs: • com.tstore.vocabely.base • com.tstore.vocabely.pro • com.tstore.vocabely.ultimate • Paid Apps Agreement: Active • IAP Status in App Store Connect: Ready to Submit / Approved • Testing Environment: • Device: iPhone (real device) • iOS Version: [insert your iOS version] • Xcode Version: [insert your Xcode version] • Sandbox Tester Account used • Code Snippet: Using Product.products(for: productIDs) in StoreKitManager to fetch products I have verified: • Product IDs match exactly with App Store Connect • Paid Apps Agreement is Active • Using a real device, not a simulator • Sandbox account is properly signed in Despite all of this, fetchProducts() still returns an empty array. Could you please assist me in troubleshooting why my subscriptions are not appearing in the Sandbox environment? Thank you for your support.
Replies
2
Boosts
0
Views
134
Activity
Aug ’25
App extension write data The main target reads data.
I have an iOS app with a main target and an app extension. I want the app extension to write data to the SwiftData in App Groups, while the main target reads the data. However, currently, the app extension only has permission to read data, not to write it.Is the issue due to my incorrect configuration or an Apple-imposed restriction?
Replies
2
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0
Views
123
Activity
Aug ’25
[macOS] AppTransaction questions (internet connection requirement)
Hello, I hope to find out more about how AppTransaction works on macOS, specifically about its internet connection requirements: if I use this to validate that the app is a legit purchase from the Mac App Store, I would not want it to have an always-on requirement just to validate. Does AppTransaction require the user to always be online for AppTransaction.shared ? When an app is downloaded from the Mac App Store, is the data needed for AppTransaction automatically embedded during that download, or is that data downloaded upon first launch of the app, therefore requiring an internet connection at launch time? Once the data/receipt has been downloaded by AppTransaction, is it cached until the app's next update, or is it cleared at some time during the version's life and needs to be re-downloaded, therefore requiring an internet connection at launch? Where is that receipt/data stored? Also, if you don't mind me sneaking in this non-related but sort of related question, in terms of receipt validation: Does macOS Sequoia's MAC address rotation feature affect receipt validation in any way when using IOKit? Thank you kindly, – Matthias
Replies
2
Boosts
4
Views
654
Activity
Apr ’25
Why does AppStore.requestReview(in:) require NSViewController Parameter?
Looking to update one of my apps that uses SKStoreReviewController +requestReview (deprecated) to AppStore.requestReview(in:) umm...I have a few of questions... Why is an NSViewController parameter required? It's really not so uncommon for an AppKit app to just use NSWindowController with a window that does not use NSViewController... It should be possible to present the review request in a standalone alert (attached to a window is preferred IMO but it still should be possible to ask in separate window). 3)...why Swift..(err nevermind) Ideally: AppStore requestReview should take a NSWindow parameter but that parameter should be optional. If nil the request should be presented in a standalone window (like an alert). If non nil..present as a sheet on the window. Why a view controller? Maybe I'm missing something.
Replies
2
Boosts
0
Views
179
Activity
Oct ’25
StoreKit 2: Product.purchase() returns StoreKitError (2) when canceling "Pending Downgrade" in Production ONLY
Environment OS: iOS 26.2 ~ 26.3 SDK: Xcode 16.4 (Target: iOS 17.6) Framework: StoreKit 2 Environment: Production (Cannot reproduce in Sandbox or Xcode Configuration) Issue Description We are encountering a critical purchase failure that occurs exclusively in the Production environment. When a user who has a "Pending Downgrade" (scheduled for the next renewal date) attempts to re-purchase their current higher-tier product to cancel the downgrade, StoreKit 2 returns an error. Steps to Reproduce User is currently on "Product A" (Higher Tier). User schedules a downgrade to "Product B" (Lower Tier). The status changes to "Pending Downgrade". User attempts to purchase "Product A" again via Product.purchase(). The system purchase sheet appears, and the user confirms the purchase. Immediately after authentication, a system alert from StoreKit appears saying: "Cannot process request at this time. Please try again later." (現在リクエストを一時的に処理できません。しばらくしてからもう一度お試しください。) After dismissing the alert, the app receives StoreKitError code 2 (unknown) with the localized message: "Request could not be completed" (リクエストを完了できません). Technical Observations Transaction.currentEntitlements: Does not change. App Store Server Notifications (V2): No notifications are sent to our server. Sandbox Behavior: Works perfectly. Re-purchasing Product A successfully cancels the downgrade and the subscription remains at the Higher Tier. AppStore.sync(): Running a manual sync does not resolve the pending state after the error. Question Since we cannot debug production-level logs, we are stuck. Is this a known regression in the StoreKit 2 commerce engine regarding state synchronization for downgrades? Has anyone found a workaround for this specific scenario? Any insights would be greatly appreciated.
Replies
2
Boosts
0
Views
161
Activity
1w
StoreKit1:在 iOS 26.4 中[NSBundle mainBundle] appStoreReceiptURL 无法按预期工作
在iOS26.4中,新的交易完成后[NSBundle mainBundle] appStoreReceiptURL 获取的是历史票据,未给出新的票据
Replies
2
Boosts
5
Views
362
Activity
1w
iOS misleading users with payment notification timing
I'm getting really frustrated with emails from my App users who believe they've been charged for a free in-app purchase when they haven't. My App offers many in-app purchases of digital items and I give 4 of these away for free to let users get comfortable with how it works in-app. Over the last couple of years I've had a steady increase in angry emails from users who accuse me of fraud by charging them for a free item. I couldn't figure out for a while what this was as they would leave a 1 star rating, delete the app and ignore my emails for more information. Recently I had someone a bit more patient engage and explain it to me. The purchase for some reason popped up on my notifications right when I bought the [Free Item in my app]. It was from a movie I bought and the bill was delayed. The timing of that notification is what is misleading users about the free in-app purchase. Can someone take note of this please and perhaps delay any payment notifications so they aren't sent when the in-app purchase is for FREE? Thanks!
Replies
2
Boosts
0
Views
1k
Activity
Jun ’25
StoreKit API anomalies in iOS 26.4 Beta 4
In iOS 26.4 beta 4, the receipt returned by StoreKit payments via [[NSBundle mainBundle] appStoreReceiptURL] corresponds to the previous transaction; the content only becomes correct after restarting the app.
Replies
2
Boosts
5
Views
404
Activity
1w
Unable to sign in to Sandbox Apple Account on Simulator
I am unable to sign in to a Sandbox Apple Account, where this issue occurs only via Simulator. Under Settings > Developer, I tap "Sign In" under Sandbox Apple Account. I enter my account credentials, and after bringing me back to the Developer page, the Sign In button briefly appears as disabled, before being re-enabled, without signing in to the account. (The account credentials are also recognized as correct, as I will receive an alert popup if incorrect.) See screenshots below: After signing in, Sign In button appears disabled... ... then is re-enabled without actually signing in to the account. I have now tried setting up multiple sandbox accounts via App Store Connect with various permutations (no confirmation of Apple Account email, confirming Apple Account email, logging in to iCloud and accepting terms of service), running different device simulators, running simulators on different Mac computers... none of which yield a different result. By contrast, I can sign in to the Sandbox Apple Account without issue on a physical device. The problem occurs only via Simulator.
Replies
2
Boosts
1
Views
277
Activity
2w
StoreKit / react-native-iap: Payment deducted but transaction not delivered (E_CONNECTION_CLOSED) – India UPI payments
Hello, We are facing an issue with In-App Purchases (subscriptions) in two iOS apps built with React Native + react-native-iap. Issue Some users receive the error: E_CONNECTION_CLOSED during the purchase flow. However: The payment is successfully deducted via the App Store. The subscription appears in the user's Apple ID subscription list. But on our side: The app does not receive the StoreKit transaction callback No receipt or transaction ID is delivered Our backend cannot validate the purchase. Restore Purchases When affected users try Restore Purchases, StoreKit returns: No purchases found even though the subscription is visible in their Apple ID. Most affected users are from India, and many payments are made via UPI through App Store billing. Has anyone experienced a case where: the user is charged the subscription exists in Apple ID but StoreKit never returns the transaction or receipt? Any suggestions on how to recover these transactions would be greatly appreciated. Thanks!
Replies
2
Boosts
0
Views
125
Activity
3w
Unable to enable eligibility for External Purchase Link APIs — seeking clarification
Hello, I am currently implementing External Purchase Link and External Purchase Custom Link and am encountering an issue where both ExternalPurchaseLink.canOpen and ExternalPurchaseCustomLink.isEligible always return false under all test conditions. I would like to confirm whether my setup is missing any required steps or whether this behavior is expected. Below are the details of my current environment and configuration: 🔧 1. Development Environment Xcode: 16.3, 16.4, 26.0 beta 4 Devices: iPhone running iOS 26.2 beta iPhone running iOS 16.7.12 macOS 15.5 (real device testing) Simulator iOS 18.0 Build Type: Local development build using a Developer Provisioning Profile Sandbox account signed in during testing 🔑 2. Entitlements (Developer site & Xcode) In Certificates → Identifiers → App ID, both capabilities are enabled: StoreKit External Purchase StoreKit External Purchase Link The .entitlements file in Xcode includes: com.apple.developer.storekit.external-purchase = YES com.apple.developer.storekit.external-purchase-link = YES The Provisioning Profile also contains both entitlements (confirmed via codesign -d --entitlements :-). 📄 3. Info.plist Configuration Both keys are configured with correct region codes according to documentation: SKExternalPurchase SKExternalPurchaseCustomLinkRegions 🌍 4. Test Storefront Device storefront verified as United States (US) or Portugal (PT) (US = target region for External Purchase Link, PT = EU region) But despite all the above configuration, both API calls consistently return false: ExternalPurchaseLink.canOpen // false ExternalPurchaseCustomLink.isEligible // false So I cannot proceed to testing the remaining flow (token retrieval, link opening, etc.) ------ Questions ------ ❓ Q1) Local Development Build Limitation Is it expected behavior that Developer-signed local builds always return canOpen = false / isEligible = false for External Purchase Link & Custom Link? Is there a technical or policy restriction that prevents eligibility in local dev builds? ❓ Q2) App Store Connect Configuration Requirement Are there mandatory App Store Connect settings (such as external purchase URLs, support URL, disclosures, or country configuration) that must be enabled before eligibility becomes true? Currently, no External Purchase Link or Custom Link menu is visible in my App Store Connect app settings. Is this menu only available after certain approvals or under specific conditions? ❓ Q3) TestFlight Requirement Do External Purchase Link and Custom Link only return eligibility = true on: TestFlight builds, or Distribution-signed builds? Or should eligibility also work on developer builds? Formal confirmation would be helpful. ❓ Q4) Developer Account Type Limitation We are using an Individual Developer Account (not Organization). Can Individual accounts fully request, test, and ship apps using: External Purchase Link External Purchase Custom Link Or are there limitations on account type? 🙏 Request We have completed all documented setup steps (Entitlements → Provisioning → Info.plist), but eligibility remains false, blocking feature validation. Please clarify which of the following is the cause: Local development builds do not support eligibility Missing App Store Connect configuration (not visible to us) Account type restriction Region rollout or entitlement approval requirement Any additional setup not documented publicly Thank you for your assistance.
Replies
2
Boosts
1
Views
243
Activity
3w
App Store Server Notifications and API Client - Toggling Sandbox vs Production Environment
The documentation mentions the following: Verify your receipt first with the production URL; then verify with the sandbox URL if you receive a 21007 status code. This approach ensures you don’t have to switch between URLs while your app is in testing, in review by App Review, or live in the App Store. This way, you can use one server environment to handle both Sandbox and Production environments. It is necessary to pass App Review. However, I'm not manually hitting these URLs - I'm using Apple's libraries. Specifically, the environment is used in SignedDataVerifier and AppStoreServerAPIClient. (I can't link to these because, for some reason, the domain apple.github.io is not allowed. The documentation for these is only found there. You can find it quickly by searching these terms and the domain.) Here is how SignedDataVerifier is being used: const verifier = new SignedDataVerifier( appleRootCertificates, APPLE_ENABLE_ONLINE_CHECKS, APPLE_ENVIRONMENT, APPLE_BUNDLE_ID, APPLE_APP_ID ) const verifiedNotification: ResponseBodyV2DecodedPayload = await verifier.verifyAndDecodeNotification(signedPayload) if (!verifiedNotification) { // Failure return } Here is how AppStoreServerAPIClient is being used: const appStoreServerAPIClient = new AppStoreServerAPIClient( SIGNING_KEY, APPLE_IAP_KEY_ID, APPLE_IAP_ISSUER_ID, APPLE_BUNDLE_ID, APPLE_ENVIRONMENT ) const statusResponse: StatusResponse = await appStoreServerAPIClient.getAllSubscriptionStatuses(originalTransactionId, [Status.ACTIVE]) In the source code for SignedDataVerifier.verifyAndDecodeNotification, I can see that it throws a VerificationException(VerificationStatus.INVALID_ENVIRONMENT) error . So for SignedDataVerifier is it as simple as wrapping my code in a try/catch and checking that the error's status code is 21007? I'm unsure about this because if you scroll to the bottom of the linked source code file, you can see the enumeration VerificationStatus, but it's unclear if this member has a value of 21007. The source code for AppStoreServerAPIClient only says that it throws an APIException if a response could not be processed, so I'm not too sure about how to handle this one.
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2
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2
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966
Activity
Sep ’25
presentOfferCodeRedeemSheet Not showing product icon
Hi - Using storekit2 on ios26.2 and using presentOfferCodeRedeemSheet to allow users to leverage Offer Codes. The codes work (sandbox and production), however on the confirmation view that shows Redeem Special Offer, while my App Icon is properly displayed up top, the associated product subscription image is missing and I see a grey App Store image/icon instead. I do successfully see the associated subscription and pricing to the right. My subscription product images are already reviewed/approved and have been live for a number of weeks. I see this in Sandbox and Production (with a live customer sending me the phone screenshot). PS, my product icons/logos all show up successfully during normal checkout in sandbox/production, this only occurs on Offer Code Redemption views.
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2
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0
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97
Activity
3w
The payment page is returning a 503 error, preventing me from making the payment. Why is this happening? I need to complete this payment urgently.
The developer payment page is returning a 503 error, preventing me from making the payment. Why is this happening? I need to complete this payment urgently.
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2
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1
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126
Activity
3w
restoreCompletedTransactions not working on iOS 26
I use [[SKPaymentQueue defaultQueue] restoreCompletedTransactions]. Works on my App which is in the store (compiled pre-iOS 26). If I compile the same App now, same codebase with Xcode Version 26.0, restore does not work. Nothing happens. Tested on real device (iOS 26). Documentation says its deprecated, but my deployment target is iOS 12. Anyone has similar issues? Any recommendations?
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2
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0
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98
Activity
Sep ’25
StoreKit2 Coexistence Issues with Original StoreKit
Background: My app uses a third-party SDK for payments, and it uses Original StoreKit internally for IAP payments. Now I'm getting ready to migrate to StoreKit2, and during the transition, users may use either method to initiate payments, and there's no way to avoid the coexistence of StoreKit2 and Original StoreKit. Problem: When a user has an unfinished transaction, if the app is restarted, both StoreKit2 and Original StoreKit will receive a notification of the transaction: Original StoreKit's '-paymentQueue:updatedTransactions:' method StoreKit2's 'Transaction.updated' method resulting in duplicate calls to the shipping API. My current treatment is to only add '-paymentQueue:updatedTransactions:' to listen for unfinished transactions. Even if the user is using StoreKit2 to initiate the payment, if the transaction is not Finished, it will be fetched via this method after restarting the app to process this transaction. Is this approach feasible and are there any best practices for this scenario? To summarize: Is it feasible to fetch unfinished StoreKit2 transactions via Original StoreKit methods when StoreKit2 coexists with Original StoreKit? Is there a recommended way
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2
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0
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133
Activity
Mar ’26
StoreKit 2 Fails to Load Subscription Products
We are experiencing a critical issue where StoreKit 2 is returning empty products when using Product.products(for:), specifically on devices running iOS 18.4.

 This issue does not occur on iOS 18.3 or earlier.

 Steps:

 Created a subscription product (e.g. "upm1") in App Store Connect
 Confirmed the product is active, localised, and part of a valid subscription group
 Call the following Swift code using StoreKit 2:
 Task { do { let products = try await Product.products(for: ["upm1"]) print(products) } catch { print("Error: (error)") } } 4. Result: products is an empty list.

 This regression is blocking subscription testing on iOS 18.4. 

 Kindly someone please advise on a potential fix or workaround.
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2
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2
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288
Activity
Sep ’25